[rt-users] SendEmail.pm troubles

[Joby Walker]

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This is as expected.  There is a configuration option $NotifyActor, when
set to 0 email is not sent to the person performing an action.  When set
to 1, the person perfoming the action will receive email.

Joby Walker
ITI SSG, University of Washington
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PGP key: https://staff.washington.edu/joby/joby-u-pub.asc


Maciak, TJ wrote:
> Seems like the replies are working but it will only reply to a requestor
> that is not the same as the technician logged into RT.
>  
> In other words, I login as myself (tmaciak) and make a reply to a ticket.
>  
> As long as the requestor is somebody other than (tmaciak) it appears to
> send the reply to the requestors email address.
>  
> Is this the same behavior for you too?
>  
> T.J. Maciak
> 
> Internet/Intranet Developer
> Department of IT
> City of Grand Rapids
> P: (616)456-3713
> F: (616)456-3448
> 
>  
> 
> ------------------------------------------------------------------------
> *From:* Brookes, Iris [mailto:Iris.Brookes at tdsecurities.com]
> *Sent:* Monday, June 27, 2005 5:11 PM
> *To:* Dwyer, Mike # ATLANTA; Maciak, TJ; rt-users at lists.bestpractical.com
> *Subject:* RE: [rt-users] SendEmail.pm troubles
> 
> If this is the case, what is the purpose of creating a global scrip to
> set the AdminCC????
>  -> see: http://wiki.bestpractical.com/index.cgi?AddAdminCc 
>  
> Iris
> 
>  -----Original Message-----
> *From:* rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com]*On Behalf Of *Dwyer,
> Mike # ATLANTA
> *Sent:* Monday, June 27, 2005 5:05 PM
> *To:* Maciak, TJ; rt-users at lists.bestpractical.com
> *Subject:* RE: [rt-users] SendEmail.pm troubles
> 
>      I found this issue in the rt archive. Is this the same thing? I
>     really don't understand what a watcher is if it's not just a person
>     who would be in the loop (watch) a given que. And why someone would
>     have to be listed as a "watcher" for any email response (other then
>     the initial one) is beyond me. I will test ......
> 
> On 19 Mar 2002, Marc Beyer wrote:
> 
>>/ I've got rt 2.0.11 up and running, it is accepting emails, creating
> />/ tickets and responding to ticket creation via email (as configured). But
> />/ after the initial confirmation to the requestor it will not send out any
> />/ more emails either to Cc's or requestors. I've tried both responding
> />/ manually (via the web interface) and having it automatically respond to
> />/ an event via a scrip, neither works. The error log shows:
> /
> You need to apply Watchers to the Queues, otherwise no-one is listed as
> receiving the 'regular' mails to the queue.
> 
>      
> 
>     ------------------------------------------------------------------------
>     *From:* Dwyer, Mike # ATLANTA
>     *Sent:* Monday, June 27, 2005 4:54 PM
>     *To:* Maciak, TJ; rt-users at lists.bestpractical.com
>     *Subject:* RE: [rt-users] SendEmail.pm troubles
> 
>     exact same issue: "No recipients found. Not sending. 
>     (/usr/local/rt3/lib/RT/Action/SendEmail.pm:247) "
>      
> 
>     ------------------------------------------------------------------------
>     *From:* Maciak, TJ [mailto:tmaciak at ci.grand-rapids.mi.us]
>     *Sent:* Monday, June 27, 2005 4:44 PM
>     *To:* Dwyer, Mike # ATLANTA
>     *Cc:* rt-users at lists.bestpractical.com
>     *Subject:* RE: [rt-users] SendEmail.pm troubles
> 
>     My RT log is located: /opt/rt3/var/log and the name rt.log
>     This is the "default" log however it can be changed inside the
>     RT_SiteConfig.pm if you have chosen to do such a thing.
>      
>     T.J. Maciak
> 
>     Internet/Intranet Developer
>     Department of IT
>     City of Grand Rapids
>     P: (616)456-3713
>     F: (616)456-3448
> 
>      
> 
>     ------------------------------------------------------------------------
>     *From:* Dwyer, Mike # ATLANTA [mailto:Mike.Dwyer at globalpay.com]
>     *Sent:* Monday, June 27, 2005 4:40 PM
>     *To:* Maciak, TJ; rt-users at lists.bestpractical.com
>     *Subject:* RE: [rt-users] SendEmail.pm troubles
> 
>     I too have the same problem. In fact I just posted an email to this
>     group.
>     Which log (location) are you looking at?
>      
>     /mike
>      
> 
>     ------------------------------------------------------------------------
>     *From:* Maciak, TJ [mailto:tmaciak at ci.grand-rapids.mi.us]
>     *Sent:* Monday, June 27, 2005 11:20 AM
>     *To:* rt-users at lists.bestpractical.com
>     *Subject:* [rt-users] SendEmail.pm troubles
> 
>     Anyone else have problems with the "Reply to Requestor"
>     functionality (or adding an email address in CC: or BCC: fields?).
>     No email gets sent and my log looks like this:
>      
>     [Mon Jun 27 14:12:08 2005] [debug]: About to think about scrips for
>     transaction #446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)
>     [Mon Jun 27 14:12:08 2005] [debug]: About to prepare scrips for
>     transaction #446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:158)
>     [Mon Jun 27 14:12:08 2005] [debug]: Found 5 scrips
>     (/opt/rt3/lib/RT/Scrips_Overlay.pm:354)
>     [Mon Jun 27 14:12:09 2005] [debug]: About to commit scrips for
>     transaction #446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167)
>     [Mon Jun 27 14:12:09 2005] [info]:
>     <rt-3.4.2-27-446-5.9.12495554572168 at example.com
>     <mailto:rt-3.4.2-27-446-5.9.12495554572168 at example.com>> #27/446 -
>     Scrip 5  (/opt/rt3/lib/RT/Action/SendEmail.pm:235)
>     [Mon Jun 27 14:12:09 2005] [info]:
>     <rt-3.4.2-27-446-5.9.12495554572168 at example.com
>     <mailto:rt-3.4.2-27-446-5.9.12495554572168 at example.com>> No
>     recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)
>     [Mon Jun 27 14:12:09 2005] [info]:
>     <rt-3.4.2-27-446-6.12.2683551134008 at example.com
>     <mailto:rt-3.4.2-27-446-6.12.2683551134008 at example.com>> #27/446 -
>     Scrip 6  (/opt/rt3/lib/RT/Action/SendEmail.pm:235)
>     [Mon Jun 27 14:12:09 2005] [info]:
>     <rt-3.4.2-27-446-6.12.2683551134008 at example.com
>     <mailto:rt-3.4.2-27-446-6.12.2683551134008 at example.com>> No
>     recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)
>     [Mon Jun 27 14:12:09 2005] [info]:
>     <rt-3.4.2-27-446-7.4.03791924549544 at example.com
>     <mailto:rt-3.4.2-27-446-7.4.03791924549544 at example.com>> #27/446 -
>     Scrip 7  (/opt/rt3/lib/RT/Action/SendEmail.pm:235)
>     [Mon Jun 27 14:12:09 2005] [info]:
>     <rt-3.4.2-27-446-7.4.03791924549544 at example.com
>     <mailto:rt-3.4.2-27-446-7.4.03791924549544 at example.com>> No
>     recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)
>      
>     It finds Scrip #6 (which is the one that sends to Requestor) but it
>     does not find the requestor address and if I type in a CC or BCC
>     these items also never get found.
>      
>     Any help, tips, ideas would be very appreciated.
>      
>     Thanks,
>      
>     T.J. Maciak
> 
>     Internet/Intranet Developer
>     Department of IT
>     City of Grand Rapids
>     P: (616)456-3713
>     F: (616)456-3448
> 
>      
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
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