[rt-users] custom fields

[Maciak, TJ]

Has anyone created a solution for having a set of custom fields and
depending on what custom field they pick, it shows a subset of options for
them to pick from?
 
 
It would be something along the lines of this:
 
Custom Field: Call Type
 
Software
Hardware
Other
 
Custom Field: Category
 
Parent      Child
======= =====
Software   Oracle
Software   Microsoft
Software   Apache Foundation
 
Hardware Keyboard
Hardware Monitor
Hardware Mouse
 
Other      Item A
Other      Item B
 
 
The ticket would ask a user to select from the first custom field, "Call
Type" and when they selected their item, it would record that and then allow
them to choose a child item under the "Category" field that was related to
the parent that they had chosen.
 
 
T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448


 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050629/0c21df54/attachment.htm>