[rt-users] Recommended uses [Tieing one e-mail address to different queues?]

[Jon Daley]

On Thu, 30 Jun 2005, Gavin Henry wrote:
> What is the recommended way to track different support contracts?
> Can you tie say support at suretecsystems.com to different queues? Or is it
> best to have say client1 at suretecsystems.com and their own queue?
 	There was a discussion about a week ago on this list about how to 
set up procmail / aliases to direct different customers/spam/subject/etc 
to different queues.

> Do people who use RT (companies) provide clients with webaccess too, or
> just access via e-mail address?
 	I do, and the place I learned about RT does, but I don't think 
many users actually use it, and instead just use email.