[rt-users] Recommended uses [Tieing one e-mail address to different queues?]

[Gavin Henry]

Dear List,

We are pretty new to RT. We are currently using http://www.issue-tracker.com

I think we will install RTFM too, so we can add annoucements to certain
queue's etc. like the annoucement feature in issue-tracker.

What is the recommended way to track different support contracts?

Can you tie say support at suretecsystems.com to different queues? Or is it
best to have say client1 at suretecsystems.com and their own queue?

Do people who use RT (companies) provide clients with webaccess too, or
just access via e-mail address?

Sorry for the basic questions, but I haven't found answers to these
questions on the wiki.

Thanks,

Gavin.

-- 
Kind Regards,

Gavin Henry.
Managing Director.

T +44 (0) 1224 279484
M +44 (0) 7930 323266
F +44 (0) 1224 742001
E ghenry at suretecsystems.com

Open Source. Open Solutions(tm).

http://www.suretecsystems.com/