[rt-users] Re: RT upgrade problem

jean-pierre Cartal jean-pierre.cartal at rld.fr
Tue Mar 1 03:14:59 EST 2005 

Hello,

For those facing the same problem, the solution I found was to remove
the /opt/rt3 directory and reinstall rt 3.4.1 using the upgrade
procedure without going through the database upgrading process.

Regards.

Le jeudi 17 février 2005 à 08:02 +0100, jean-pierre Cartal a écrit :

> Hello,
> 
> I upgraded from rt 3.2.1 to 3.4.1 and the search link is not working
> anymore.
> 
> Here's the error message I get when I click on the ticket link :
> 
> error: 
> too many arguments at /usr/local/rt3/lib/RT/Tickets_Overlay.pm line
> 1257 
> context: 
> 
> 
> ... 
> 
> 187: 
> # whether they should generate a full stack trace (confess() and cluck
> ()) 
> 188: 
> # or simply report the caller's package (croak() and carp()), 
> respectively. 
> 189: 
> # confess() and croak() die, carp() and cluck() warn. 
> 190: 
> 
> 191: 
> sub croak { die shortmess @_ } 
> 192: 
> sub confess { die longmess @_ } 
> 193: 
> sub carp { warn shortmess @_ } 
> 194: 
> sub cluck { warn longmess @_ } 
> 195: 
> 
> ... 
> 
> 
> code stack: 
> /usr/lib/perl5/5.8.4/Carp.pm:191 
> ../../lib/Storable.pm (autosplit into 
> ../../lib/auto/Storable/logcroak.al):71 
> ../../lib/Storable.pm (autosplit into 
> ../../lib/auto/Storable/_freeze.al):283 
> ../../lib/Storable.pm (autosplit into 
> ../../lib/auto/Storable/freeze.al):266 
> /usr/local/rt3/lib/RT/Tickets_Overlay.pm:1257 
> /usr/local/rt3/share/html/RTIR/Elements/SearchFields:63 
> /usr/local/rt3/share/html/RTIR/Listing.html:36 
> /usr/local/rt3/share/html/RTIR/autohandler:2 
> /usr/local/rt3/share/html/autohandler:215 
> 
> raw error 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> too many arguments at /usr/local/rt3/lib/RT/Tickets_Overlay.pm line
> 1257 
> 
> 
> Trace begun at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Exceptions.pm 
> line 131 
> HTML::Mason::Exceptions::rethrow_exception('too many arguments at 
> /usr/local/rt3/lib/RT/Tickets_Overlay.pm line 1257^J') called at 
> /usr/lib/perl5/5.8.4/Carp.pm line 191 
> Carp::croak('too many arguments') called at ../../lib/Storable.pm 
> (autosplit into ../../lib/auto/Storable/logcroak.al) line 71 
> Storable::logcroak('too many arguments') called
> at ../../lib/Storable.pm 
> (autosplit into ../../lib/auto/Storable/_freeze.al) line 283 
> Storable::_freeze('CODE(0x852c8e4)', 'REF(0x998e2ac)', 
> 'SCALAR(0x998e564)', 'SCALAR(0x999dc44)', 'SCALAR(0x999db54)') called
> at 
> ../../lib/Storable.pm (autosplit
> into ../../lib/auto/Storable/freeze.al) 
> line 266 
> Storable::freeze('REF(0x998e2ac)', 'SCALAR(0x998e564)', 
> 'SCALAR(0x999dc44)', 'SCALAR(0x999db54)') called at 
> /usr/local/rt3/lib/RT/Tickets_Overlay.pm line 1257 
> RT::Tickets::FreezeLimits('RT::Tickets=HASH(0x999dd58)') called at 
> /usr/local/rt3/share/html/RTIR/Elements/SearchFields line 63 
> HTML::Mason::Commands::__ANON__('Path', '/RTIR/Listing.html', 'Queue', 
> 'Incidents', 'NewSearch', 1, 'Queue', 'Incidents') called at 
> /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Component.pm line 136 
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH
> (0x99e5468)', 
> 'Path', '/RTIR/Listing.html', 'Queue', 'Incidents', 'NewSearch', 1, 
> 'Queue', 'Incidents') called at 
> /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 1074 
> eval {...} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 
> 1068 
> HTML::Mason::Request::comp(undef, undef, 'Path', '/RTIR/Listing.html', 
> 'Queue', 'Incidents', 'NewSearch', 1, 'Queue', 'Incidents') called at 
> /usr/local/rt3/share/html/RTIR/Listing.html line 36 
> HTML::Mason::Commands::__ANON__('NewSearch', 1, 'Queue', 'Incidents', 
> 'NewSearch', 1, 'Queue', 'Incidents') called at 
> /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Component.pm line 136 
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH
> (0x98bad04)', 
> 'NewSearch', 1, 'Queue', 'Incidents', 'NewSearch', 1, 'Queue', 
> 'Incidents') called at 
> /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 1074 
> eval {...} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 
> 1068 
> HTML::Mason::Request::comp(undef, undef, 'NewSearch', 1, 'Queue', 
> 'Incidents', 'NewSearch', 1, 'Queue', 'Incidents') called at 
> /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 760 
> HTML::Mason::Request::call_next
> ('HTML::Mason::Request::ApacheHandler=HASH(0x983a048)') 
> called at /usr/local/rt3/share/html/RTIR/autohandler line 2 
> HTML::Mason::Commands::__ANON__('NewSearch', 1, 'Queue', 'Incidents', 
> 'NewSearch', 1, 'Queue', 'Incidents') called at 
> /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Component.pm line 136 
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH
> (0x985c5f4)', 
> 'NewSearch', 1, 'Queue', 'Incidents', 'NewSearch', 1, 'Queue', 
> 'Incidents') called at 
> /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 1074 
> eval {...} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 
> 1068 
> HTML::Mason::Request::comp(undef, undef, 'NewSearch', 1, 'Queue', 
> 'Incidents', 'NewSearch', 1, 'Queue', 'Incidents') called at 
> /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 760 
> HTML::Mason::Request::call_next
> ('HTML::Mason::Request::ApacheHandler=HASH(0x983a048)', 
> 'NewSearch', 1, 'Queue', 'Incidents') called at 
> /usr/local/rt3/share/html/autohandler line 215 
> HTML::Mason::Commands::__ANON__('NewSearch', 1, 'Queue', 'Incidents') 
> called at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Component.pm line
> 136 
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH
> (0x98666d8)', 
> 'NewSearch', 1, 'Queue', 'Incidents') called at 
> /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 1069 
> eval {...} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 
> 1068 
> HTML::Mason::Request::comp(undef, undef, undef, 'NewSearch', 1,
> 'Queue', 
> 'Incidents') called at 
> /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 338 
> eval {...} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 
> 338 
> eval {...} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 
> 297 
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH
> (0x983a048)') 
> called at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/ApacheHandler.pm
> line 
> 134 
> eval {...}
> at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/ApacheHandler.pm 
> line 134 
> HTML::Mason::Request::ApacheHandler::exec
> ('HTML::Mason::Request::ApacheHandler=HASH(0x983a048)') 
> called at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/ApacheHandler.pm
> line 
> 827 
> HTML::Mason::ApacheHandler::handle_request
> ('HTML::Mason::ApacheHandler=HASH(0x9345d30)', 
> 'Apache::RequestRec=SCALAR(0x996c3c8)') called at 
> /usr/local/rt3/bin/webmux.pl line 136 
> eval {...} at /usr/local/rt3/bin/webmux.pl line 136 
> RT::Mason::handler('Apache::RequestRec=SCALAR(0x996c3c8)') called at -e 
> line 0 
> eval {...} at -e line 0
> 
> 
> I managed to have the search function working again by commenting or
> deleting all call to the FreezeLimits function in :
> share/html/Search/Elements/PickRestriction
> share/html/Search/Elements/TicketHeaderCell
> share/html/Search/Listing.html
> 
> Apparently somebody else is experiencing the exact same problem :
> http://www.gossamer-threads.com/lists/rt/users/40780
> 
> Did anyone else had this problem and more important found a solution ?
> 
> Regards.
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