[rt-users] Disable sending "resolved" email to requestors

[Daniel Netz]

Hi,

We're using RT to handle support errands for our IT department and it works great, the only quirk is that sometimes we resolve a ticket and our users reply to the "resolved" email without realizing they're opening the ticket again. Is it possible to make this "resolved" email optional?

Thank in advance,
Daniel Netz
Nätverksadministratör/Network Administrator
Nationellt centrum för flexibelt lärande, CFL
http://www.cfl.se