[rt-users] Disable sending "resolved" email to requestors

[Drew Barnes]

http://www.gossamer-threads.com/lists/rt/users/37686

If that patch is still available, it worked up through 3.2.2 for sure.  
I could not get it to work out of the box on my 3.4.1 test instance, 
although I never did too much prying.

DB

Daniel Netz wrote:

>Hi,
>
>We're using RT to handle support errands for our IT department and it works great, the only quirk is that sometimes we resolve a ticket and our users reply to the "resolved" email without realizing they're opening the ticket again. Is it possible to make this "resolved" email optional?
>
>Thank in advance,
>Daniel Netz
>Nätverksadministratör/Network Administrator
>Nationellt centrum för flexibelt lärande, CFL
>http://www.cfl.se
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