[rt-users] RT as a Call Center App

[Ron Tyro]

Hi,

RT 3.4
Solaris
MySQL

I have a general question:  is anybody using the RT software as a call
center application?  That is tickets are created by call center staff
who take questions/problems via the phone or at a walk-in desk.  If you
are, is RT working well?  Was allot of customization required?  Within
the RT code?  Did you have to create extra code to handle your
workflow?  Any comments would be appreciated.

Thanks,
Ron
-- 
Ron Tyro
Scotiabank Information Commmons, University of Toronto