[rt-users] Owner field on create and view ticket

[steverieger]

When updating a ticket I as the requestor can see the owner, I would like to
prevent that


On 3/1/05 1:21 PM, "Lee W" <rt-list at unassemble.co.uk> wrote:

> steverieger wrote:
> 
>> Hi all. 
>> 
>> Got a req from a few folks using rt 3.2 (still) they would like to disable
>> the Owner field when viewing or creating a ticket. As I understand it I can
>> create default owners for each queue, which is the way we would prefer, but
>> then once john doe logs in a day after opening a ticket he can see the owner
>> of his ticket, and we would like to prevent that.
>> 
>> 
>> Any ideas?
>> 
>> 
>> 
>> 
>> thanx
>> 
>> 
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>> 
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>> 
>>  
>> 
> I have only used 3.4.1 but the self-service interface I don't believe
> shows the owner, it just gives very basic information on the status of
> the ticket.
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> RT Administrator and Developer training is coming to your town soon! (Boston,
> San Francisco, Austin, Sydney) Contact training at bestpractical.com for details.
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>