[rt-users] Owner field on create and view ticket

[Lee W]

steverieger wrote:

>When updating a ticket I as the requestor can see the owner, I would like to
>prevent that
>
>
>  
>
You may want to try adding a bit of wrapper code around the part of 
$RTROOT/html/Tickets/Update.html that creates the owner box.  Maybe that 
checks if a user is privileged or not.

Something similar was done for the 'Configuration' entry on the side 
menu (in file  $RTROOT/html/Elements/Tabs, do a search for 
Configuration). This is a fairly recent addition so may not be in your 
version. 

You would probably need to add a static hidden value in there with the 
name 'Owner' and the numeric id of the user who currently owns the 
ticket so that the comments will successfully save, not perfect but it 
is a start

Don't forget to copy the file to the local tree before modifying it.

Regards

Lee