[rt-users] Owner field on create and view ticket

[Drew Barnes]

Edit the /SelfService/Elements/MyRequests and remove references to 
Owner?  Remeber to save local instead of directly editing the original.

DB

steverieger wrote:

>When updating a ticket I as the requestor can see the owner, I would like to
>prevent that
>
>
>On 3/1/05 1:21 PM, "Lee W" <rt-list at unassemble.co.uk> wrote:
>
>  
>
>>steverieger wrote:
>>
>>    
>>
>>>Hi all. 
>>>
>>>Got a req from a few folks using rt 3.2 (still) they would like to disable
>>>the Owner field when viewing or creating a ticket. As I understand it I can
>>>create default owners for each queue, which is the way we would prefer, but
>>>then once john doe logs in a day after opening a ticket he can see the owner
>>>of his ticket, and we would like to prevent that.
>>>
>>>
>>>Any ideas?
>>>
>>>
>>>
>>>
>>>thanx
>>>
>>>
>>>_______________________________________________
>>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>>RT Administrator and Developer training is coming to your town soon! (Boston,
>>>San Francisco, Austin, Sydney) Contact training at bestpractical.com for
>>>details.
>>>
>>>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>>
>>> 
>>>
>>>      
>>>
>>I have only used 3.4.1 but the self-service interface I don't believe
>>shows the owner, it just gives very basic information on the status of
>>the ticket.
>>
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>RT Administrator and Developer training is coming to your town soon! (Boston,
>>San Francisco, Austin, Sydney) Contact training at bestpractical.com for details.
>>
>>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>
>>    
>>
>
>
>_______________________________________________
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com for details.
>
>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>  
>