[rt-users] Ticket Escalation without Updated field being updated

[Russell Mosemann]

On Wed, 2 Mar 2005, Mattias Nordstrom wrote:

> This however would require that the 
> ticket doesn't get updated when escalated. Is this doable?

If that's the requirement, then no.  Every time you change a ticket in
some way, that event is recorded so that you have a history of the
changes.  What you really want is if there hasn't been a certain kind of
change within a specific time period, then you want to do some action.

----
Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"Help!  I've crashed and I can't boot up!" - Console message