[rt-users] Re: Ticket Escalation without Updated field being updated

[Mattias Nordstrom]

Mattias Nordstrom wrote:
> Ok, that sounds reasonable.
> I tried to look through the code but haven't been able to spot an easy
> way to find tickets with e.g. no correspondence within a specified
> amount of time.
> 
> I've also discovered that a ticket doesn't contain the Cc field, how
> would I find this?
> 
> Is there any API documentation available online somewhere?

I found lots of usable stuff (inc. Cc) in lib/RT/Ticket_Overlay.pm so 
that's not a problem. I'm still struggling with the no correspondence 
within a specified time info. What RT object contains this info?

-- 
Mattias Nordstrom
CTO
Oy Realnode Ab

nordstrom at realnode.com
www.realnode.com