[rt-users] Re: Ticket Escalation without Updated field being updated

[Russell Mosemann]

On Wed, 2 Mar 2005, Mattias Nordstrom wrote:

> I found lots of usable stuff (inc. Cc) in lib/RT/Ticket_Overlay.pm so 
> that's not a problem. I'm still struggling with the no correspondence 
> within a specified time info. What RT object contains this info?

share/html/Ticket/Elements/ShowHistory has code that walks the
transactions associated with a particular ticket.  It is the information
that is displayed in the History section when you view an individual
ticket.

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Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"I guess we all have our burdens to share." - me