[rt-users] anonymous access to RT

[Stephen Hancock]

There was a script for autogenerated passwords (in the wiki? - I am
having trouble remembering where I got it - try the archives also). It
works well for us. It sends an encrypted password to the first time
user (new email address) that will allow them to log in. Works well
with 3.2.2 (have yet to test it with 3.4.x).


On Thu, 03 Mar 2005 08:45:13 +0100, Robert Fekete
<frobert at analogic-computers.com> wrote:
>  Hi, I am new to RT, so not everything may be correct that I right, but here
> it is what I've figured out so far:
>  
>  You should create an unprivileged user ('guest', or whatever). Then for
> each queue you want him to have access, modify the configuration of the
> queue (NOT the global rights of the unprivileged users),  and grant the
> unprivileged user group the SeeQueue and CreateTicket rights (maybe Modify
> ticket as well if you wish).
>  
>  The only problem with this approach (that I couldn't solve yet) is, that
> when the unprivileged user logs in to create a ticket, he can select the
> target queue, but does not see (consequently, cannot fill) any custom fields
> for this queue. If anyone has an idea, how to solve this problem, it would
> be greatly appreciated.
>  
>  Robert
>  
> 
>  G. Matthew Rice wrote: 
>  Hi everyone, Long time listener, first time poster... I'm setting up a site
> for an open source project that I'm working on and I would like to have
> 'anonymous' people submit tickets through e-mail or the web interface. I'd
> also like to let those people view the tickets and, I guess, edit the ones
> that they have submitted. I've googled, read the wiki, looked at the
> archives but it doesn't seem like anyone is using RT in this way (read: I
> don't want to use Bugzilla, if you want ;). Even /SelfService seems to
> require an account in advance. I guess that I could create a 'guest' user
> that can only read tickets. I should note that there are other queues on the
> system that aren't going to be made available to the public. Any
> suggestions? Am I missing something here? Regards, 
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