[rt-users] anonymous access to RT

[Stephen Hancock]

The article is in the RT Wiki -> Contribuitions under Other at the
bottom of the page. You want to go to the link for the Univirsity of
Oslo:   http://www.usit.uio.no/it/rt/modifications.html

sh....

On Thu, 3 Mar 2005 06:32:43 -0500, Stephen Hancock <sh.hancock at gmail.com> wrote:
> There was a script for autogenerated passwords (in the wiki? - I am
> having trouble remembering where I got it - try the archives also). It
> works well for us. It sends an encrypted password to the first time
> user (new email address) that will allow them to log in. Works well
> with 3.2.2 (have yet to test it with 3.4.x).
> 
> 
> On Thu, 03 Mar 2005 08:45:13 +0100, Robert Fekete
> <frobert at analogic-computers.com> wrote:
> >  Hi, I am new to RT, so not everything may be correct that I right, but here
> > it is what I've figured out so far:
> >
> >  You should create an unprivileged user ('guest', or whatever). Then for
> > each queue you want him to have access, modify the configuration of the
> > queue (NOT the global rights of the unprivileged users),  and grant the
> > unprivileged user group the SeeQueue and CreateTicket rights (maybe Modify
> > ticket as well if you wish).
> >
> >  The only problem with this approach (that I couldn't solve yet) is, that
> > when the unprivileged user logs in to create a ticket, he can select the
> > target queue, but does not see (consequently, cannot fill) any custom fields
> > for this queue. If anyone has an idea, how to solve this problem, it would
> > be greatly appreciated.
> >
> >  Robert
> >
> >
> >  G. Matthew Rice wrote:
> >  Hi everyone, Long time listener, first time poster... I'm setting up a site
> > for an open source project that I'm working on and I would like to have
> > 'anonymous' people submit tickets through e-mail or the web interface. I'd
> > also like to let those people view the tickets and, I guess, edit the ones
> > that they have submitted. I've googled, read the wiki, looked at the
> > archives but it doesn't seem like anyone is using RT in this way (read: I
> > don't want to use Bugzilla, if you want ;). Even /SelfService seems to
> > require an account in advance. I guess that I could create a 'guest' user
> > that can only read tickets. I should note that there are other queues on the
> > system that aren't going to be made available to the public. Any
> > suggestions? Am I missing something here? Regards,
> > _______________________________________________
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> >
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> >
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> >
> >
>