[rt-users] Query Builder documentation

[Anthony Leong]

Greetings,

   I am new to RT (a month now) and this is my first post.  I currently have it
 in testing.  I would like to say that RT is excellent.

   I have attached a patch and hope it fixes this problem.  I have only done
some testing with it.

-----
Anthony Leong
Network Specialist
CNS - Network Operations
York University, Toronto, Ontario
416-736-2100 x22638


Quoting Jesse Vincent <jesse at bestpractical.com>:

> > Parentheses are not enough:
> > ( Queue = 'gripe'  AND ( Status = 'new'  OR Status = 'open'  OR Status = 
> > 'stalled' ) AND ( Owner = '32'  OR Owner = '10' )) OR ( Owner = '32' )
> > 
> > when I hit apply, became this:
> > 
> > ( Queue = 'gripe'  AND ( Status = 'new'  OR Status = 'open'  OR Status = 
> > 'stalled' ) AND ( Owner = '32'  OR Owner = '10' )) AND ( Owner = '32' )
> > 
> > It appears that most simple queries can be entered into the advanced 
> > box, but that you have to think carefully about the order of your
> criteria.
> 
> That's not right.  Patches would be appreciated.
> 
> 
> > -- 
> > Duncan Hutty
> > System Administrator
> > Electrical and Computer Engineering
> > Carnegie Mellon University
> > 
> 
> -- 
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> 
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