[rt-users] Requestors field is sometimes empty

[Duncan Hutty]

On 03/03/2005 03:02 PM, Russell Mosemann wrote:
> 
>> Possibly a permissions problem?
> 
> 
> I'm not sure which permissions you are suggesting that may be missing.
> The requestor has (among many others) permission to create, and a ticket 
> is indeed created for this queue. The agent had, among many others, 
> SeeQueue rights and ReplyToTicket rights on that queue. But even if they 
> hadn't the correct rights, surely it would have failed to update the 
> ticket and shown a permissions failed error? Instead the ticket was 
> correctly updated, but no requestor recipients were found for RT to send 
> mail to so it didn't attempt to send notification mail. However, when 
> looking at the ticket, the requestor field has the correct value.
> 

I have verified that the problem remains when examined with superuser
rights.

-- 
Duncan Hutty
System Administrator, ECE
Carnegie Mellon University

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