[rt-users] Requestors field is sometimes empty

[Duncan Hutty]

On 03/03/2005 03:02 PM, Russell Mosemann wrote:
> Possibly a permissions problem?

I'm not sure which permissions you are suggesting that may be missing.
The requestor has (among many others) permission to create, and a ticket 
is indeed created for this queue. The agent had, among many others, 
SeeQueue rights and ReplyToTicket rights on that queue. But even if they 
hadn't the correct rights, surely it would have failed to update the 
ticket and shown a permissions failed error? Instead the ticket was 
correctly updated, but no requestor recipients were found for RT to send 
mail to so it didn't attempt to send notification mail. However, when 
looking at the ticket, the requestor field has the correct value.

-- 
Duncan Hutty
System Administrator, ECE
Carnegie Mellon University

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