[rt-users] RT::Action::Notify from crontool

[Mattias Nordstrom]

Hi,

I'm trying to notify ticket owners and Cc each night of overdue tickets. 
When running from crontool I get the following error

[crit]: Can't call method "CreatorObj" on an undefined value at 
/usr/share/request-tracker3.4/lib/RT/Action/Notify.pm line 150.
  (/usr/share/request-tracker3.4/lib/RT.pm:285)

for the command

rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg 
Inquiries --condition RT::Condition::Overdue --action RT::Action::Notify 
--action-arg Owner --template-id 15

I've tried to debug it but to no avail.

Any insight would be appreciated.

-- 
Mattias Nordstrom
CTO
Oy Realnode Ab

nordstrom at realnode.com
www.realnode.com