[rt-users] editing the autoreply message

[Ravin Mathoora]

Hi, I am trying to edit the auto reply email that is emailed to the
requestor when a ticket is created.

I have edited the <directory of rt install>/etc/initialdata file but this
not seems to do the trick.

 

Can someone please help me with what files to edit?

 

Thanks in advance

 

Best Regards,

Ravin

_________________________________

 



Ravin Mathoora

Managed Services Team, Virtual Access (Ireland) Ltd.

Unit 18, Trinity College Enterprise Centre, Pearse Street, Dublin 2, Ireland

Tel:+353 1 604 1827 Fax: +353 1 670 5380

 

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