[rt-users] What's your e-mail stop/silent button?

[Oliver Thomas]

I'm curious what you are using as your "STOP" button. We are currently 
migrating from a home-grown system to RT. Our old system had deny and 
silent lists which tell it to either completely disregard mail from an 
address on the deny list, or to never auto-reply to an address on the 
silent list. It also has the feature of introducing a 5-minute delay 
into replies going to addresses outside our domain, which has saved our 
bacon a few times and kept the database from exploding if there was a 
loop with an outside 'bot that went unnoticed for a while.

I'm hoping to duplicate some or all of that functionality in RT. Deny 
is pretty easy by just toggling the bit that allows an address/user to 
use RT. For the other two we are debating on whether they should live 
in RT scrips processing incoming mail, in a wrapper script for 
rt-mailgate, or whether they can be implemented in some other clever 
way.

How does everyone else do it?

Thanks,

Oliver

On 4 Mar 2005, at 12:41 PM, Bob Goldstein wrote:

>    We _have_ had it happen a few times, where user3 was
>    actually a separate, non-RT helpdesk!  Dueling helpdesks
>    can create quite a few new tickets before I was able
>    to hit the STOP button :-)