[rt-users] What's your e-mail stop/silent button?

[Bob Goldstein]

   I've got procmail running in front of rt-mailgate.
   So I just put in a rule to drop anything from this
   other helpdesk system.  (With the exception of one
   special address, which was set up expressly to allow
   transfer of tickets between helpdesks.)

      bobg

>I'm curious what you are using as your "STOP" button. We are currently 
>migrating from a home-grown system to RT. Our old system had deny and 
>silent lists which tell it to either completely disregard mail from an 
>address on the deny list, or to never auto-reply to an address on the 
>silent list. It also has the feature of introducing a 5-minute delay 
>into replies going to addresses outside our domain, which has saved our 
>bacon a few times and kept the database from exploding if there was a 
>loop with an outside 'bot that went unnoticed for a while.
>
>I'm hoping to duplicate some or all of that functionality in RT. Deny 
>is pretty easy by just toggling the bit that allows an address/user to 
>use RT. For the other two we are debating on whether they should live 
>in RT scrips processing incoming mail, in a wrapper script for 
>rt-mailgate, or whether they can be implemented in some other clever 
>way.
>
>How does everyone else do it?
>
>Thanks,
>
>Oliver
>
>On 4 Mar 2005, at 12:41 PM, Bob Goldstein wrote:
>
>>    We _have_ had it happen a few times, where user3 was
>>    actually a separate, non-RT helpdesk!  Dueling helpdesks
>>    can create quite a few new tickets before I was able
>>    to hit the STOP button :-)
>
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