[rt-users] Changing the Subject line.

[Jay R. Ashworth]

On Fri, Mar 04, 2005 at 09:09:31AM -0500, Thomas Earl wrote:
> I need to change the $rtname on the subject line on an auto reply based
> on the queue that it goes in to... 
> 
> i.e. helpdesk at blah dot com sends back a subject of Helpdesk Ticket
> #XXX and client-support at blah dot com sends back Client Support Ticket
> #XXX. 
> 
> I have read other threads posted to the mailing list and I'm concerned
> that RT won't be able to find the ticket if they are responded to...
> 
> I assume that others have done this, can someone let me know what's the
> best way to do this?

Search the list archive for "Unique"; someone just asked this the other
day.

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
Ashworth & Associates        The Things I Think                        '87 e24
St Petersburg FL USA      http://baylink.pitas.com             +1 727 647 1274

      If you can read this... thank a system adminstrator.  Or two.  --me