[rt-users] can't log in to web interface with fresh RT install on OSX

[Chris Devers]

If this is a FAQ and a variant of this question can be found in the 
archives, I apologize, but several minutes of poking around in the 
archives and in the wiki didn't give me any leads here.

I'm trying to set up RT 3.4.1 on a Mac, running OSX 10.3.8, and the 
built in Perl (5.8.1), Apache (1.3.33), and mod_perl (1.26). 

The install appears to go smoothly, and when I try to load RT in the web 
interface, I get the login screen. This is as far as I can get though.
If I log in, I'm immediately sent back to the login screen, no matter 
what I use for login credentials: root/password didn't work, and going 
into MySQL and deleting the value for the password field (which seems 
like an emergency way to have a blank password) didn't help either. 

When trying to access the site, nothing relevant shows up in Apache's 
access_log or error_log, or in /var/log/system.log -- just normal GET 
requests recorded in the access log file. 

I used to have RT working on my old Mac, but when it died and I copied 
the files & config over to my new one, this was the behavior I got. I 
thought maybe something got garbled in the move, so I'm trying now with 
a fresh install of the current build of RT, and it does the same thing.

Does RT just not get along with Panther's "old" version of Perl? Is 
there something else I can do to tease out more diagnostic information?

Any suggestions would be appreciated; more details available on request.



-- 
Chris Devers