[rt-users] Dealing with people who send email to HelpdeskandCCothers

[Jesse Vincent]

On Sat, Mar 05, 2005 at 07:46:30PM -0500, Jay R. Ashworth wrote:
> On Sat, Mar 05, 2005 at 07:26:34PM -0500, Jesse Vincent wrote:
> > On Sat, Mar 05, 2005 at 07:24:42PM -0500, Jay R. Ashworth wrote:
> > > TheBet, for Windows, would let you edit it, if you had configured it to
> > 
> > TheBat?
> 
> >From ritlabs.com.  My recommended mailer if you're stuck on Windows,
> and Thunderbird isn't powerful enough for you.  A bit off-beat (the
> author is Eastern Eurpoean), but I haven't found anything it won't do,
> yet.
>

Right. You said "TheBet." 

> > > display, and Mutt, on Linux, will let you 'E' the message, and put all
> > > the headers in the editor buffer.  But it is uncommon.
> > > 
> > > I hadn't realized that there was such a prominent reason why you'd need
> > > to do it, if you did.  I suspect there's still an audience for whom the
> > > features outweigh the bugs, but I don't know how large that audience is.
> > > 
> > > If the patch you mentioned goes in easily, then the remining necessary
> > > support might be fairly trivial to add, as well.
> > 
> > Yep. Several folks have posted versions of it over the years.
> 
> There may be a moral there.  :-)

Yep. "People keep trying this and hurting themselves badly" ;)  The
message id processing code should be in core. Someone should do the
mailgate hack as something other than a patch. (IE, something using an
extension mechanism)