[rt-users] What's your e-mail stop/silent button?

[Todd Chapman]

On Fri, Mar 04, 2005 at 12:56:09PM -0500, Oliver Thomas wrote:
> I'm curious what you are using as your "STOP" button. We are currently 
> migrating from a home-grown system to RT. Our old system had deny and 
> silent lists which tell it to either completely disregard mail from an 
> address on the deny list, or to never auto-reply to an address on the 
> silent list. It also has the feature of introducing a 5-minute delay 
> into replies going to addresses outside our domain, which has saved our 
> bacon a few times and kept the database from exploding if there was a 
> loop with an outside 'bot that went unnoticed for a while.
> 
> I'm hoping to duplicate some or all of that functionality in RT. Deny 
> is pretty easy by just toggling the bit that allows an address/user to 
> use RT. For the other two we are debating on whether they should live 
> in RT scrips processing incoming mail, in a wrapper script for 
> rt-mailgate, or whether they can be implemented in some other clever 
> way.
> 
> How does everyone else do it?
> 
> Thanks,
> 
> Oliver
> 

It would be easy to extend RT to NOT create tickets when the
subject begins with "Re:"

-Todd