[rt-users] Custom fields question.

[Ron Tyro]

RT 3.4.1


I have created a custom field, Cust_Name .  It is part of Tickets.  It
shows up in the Creation of the ticket, but not in the Query window.  I
also wrote a scrip to give it a default value, but it does not work.  I
then made it a Global custom field as well.  Now  it shows up in the
Query window, the scrip works to give it a default value, but now the
Create window shows the Cust_Name field twice. 

What is the best way to handle a custom field so that:

1)  It shows up in the Create a new ticket window only once
2)  It shows up in the Query Builder
3)  The scrip sets up a default value if nothing is entered

I read this article from the Wiki,
http://wiki.bestpractical.com/index.cgi?DisplayCustomFieldsInTicketSearch. 
Is this the best way to make what I want to work?  That is make the
custom field a Global custom field only and use the Wiki article?

Thanks,
Ron