[rt-users] Custom fields question.

[Drew Barnes]

It will show up in the query builder screen after you have added the 
queue to your query.  From there, you can also modify where it displays 
using the bottom section of the query builder.

I have never tried setting a default value for a custom field, so I 
can't answer that one for you.

DB

Ron Tyro wrote:

>RT 3.4.1
>
>
>I have created a custom field, Cust_Name .  It is part of Tickets.  It
>shows up in the Creation of the ticket, but not in the Query window.  I
>also wrote a scrip to give it a default value, but it does not work.  I
>then made it a Global custom field as well.  Now  it shows up in the
>Query window, the scrip works to give it a default value, but now the
>Create window shows the Cust_Name field twice. 
>
>What is the best way to handle a custom field so that:
>
>1)  It shows up in the Create a new ticket window only once
>2)  It shows up in the Query Builder
>3)  The scrip sets up a default value if nothing is entered
>
>I read this article from the Wiki,
>http://wiki.bestpractical.com/index.cgi?DisplayCustomFieldsInTicketSearch. 
>Is this the best way to make what I want to work?  That is make the
>custom field a Global custom field only and use the Wiki article?
>
>Thanks,
>Ron
>
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