[rt-users] form letters that are not scrip templates

[Stephen Turner]

At Thursday 3/10/2005 02:11 PM, Duncan Hutty wrote:
>We had hacked some form letter functionality into our 0.ancient version of 
>RT. I am hoping that RT3 has something along similar lines. Please confirm 
>or deny.

Denied!

>Certain requests come in again and again and should be given the same 
>(extensive) response. For example, "Has my application for graduate 
>admission been received/granted?" We need to reply manually to such 
>requests since I don't think that we could generate a regex based filter 
>that automagically knew the incoming request should received that type of 
>response. Therefore, we should like to be able to hit 'reply with form 
>letter' and select a form letter with substituted values for certain 
>variables within the template.

If you are also using RTFM, you could create your form letters as FM 
articles - RT provides a way of pulling articles into a reply or comment. 
However, variable substitution wouldn't be part of that - some custom 
coding or hand-editing would be required.

Steve