[rt-users] Custom fields question.

[Todd Chapman]

On Thu, Mar 10, 2005 at 04:29:34PM -0500, Ron Tyro wrote:
> Thanks Drew.
> 
> You pointed me into the right direction.  Maybe I've been staring at the
> screen too long. :)
> 
> This is what was throwing me off:
> 
> 1) Select Home
> 2) Select the Queue
> 3) Select New Query   
> 
> Some custom fields did not show.  Even if I then selected Query Builder.
> 
> But if I do it this way:
> 
> 1) Select Home
> 2) Select the Queue
> 3) Select Query Builder
> 
> All the custom fields are available for searching and reporting.
> 

The way it would generally be done:

1) Select Query Builder
2) Select New Query
3) Add the Queue of interest to the query

All the custom fields are available for searching and reporting.

-Todd