[rt-users] Custom fields question.

[Ron Tyro]

Thanks Drew.

You pointed me into the right direction.  Maybe I've been staring at the
screen too long. :)

This is what was throwing me off:

1) Select Home
2) Select the Queue
3) Select New Query   

Some custom fields did not show.  Even if I then selected Query Builder.

But if I do it this way:

1) Select Home
2) Select the Queue
3) Select Query Builder

All the custom fields are available for searching and reporting.

Ron

Drew Barnes wrote:
> 
> It will show up in the query builder screen after you have added the
> queue to your query.  From there, you can also modify where it displays
> using the bottom section of the query builder.
> 
> I have never tried setting a default value for a custom field, so I
> can't answer that one for you.
> 
> DB
> 
> Ron Tyro wrote:
> 
> >RT 3.4.1
> >
> >
> >I have created a custom field, Cust_Name .  It is part of Tickets.  It
> >shows up in the Creation of the ticket, but not in the Query window.  I
> >also wrote a scrip to give it a default value, but it does not work.  I
> >then made it a Global custom field as well.  Now  it shows up in the
> >Query window, the scrip works to give it a default value, but now the
> >Create window shows the Cust_Name field twice.
> >
> >What is the best way to handle a custom field so that:
> >
> >1)  It shows up in the Create a new ticket window only once
> >2)  It shows up in the Query Builder
> >3)  The scrip sets up a default value if nothing is entered
> >
> >I read this article from the Wiki,
> >http://wiki.bestpractical.com/index.cgi?DisplayCustomFieldsInTicketSearch.
> >Is this the best way to make what I want to work?  That is make the
> >custom field a Global custom field only and use the Wiki article?
> >
> >Thanks,
> >Ron
> >
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> >