[rt-users] Problem with Internet Explorer replying to tickets

[Ron Tyro]

Hi,

I'm using Firefox 1.0.1 without any problems.  When I use IE 6, and just
login and then select logout, it works only once.  As soon as I login
again or do anything in RT 3.4.1, I am not able to logout.  It takes me
back to the "RT at a glance" page.

Ron

Duncan Hutty wrote:
> 
> I wondered whether anyone else has experienced this slightly odd
> behaviour with Internet Explorer.
> 
> IE returns its 'cannot be found' page when and only when a user attempts
> to reply to a ticket. Other activities such as resolve/comment work just
> fine and this behaviour persists across cookie deletion, cache clearance
> and reboot.
> 
> Other browsers on windows seem to be unaffected even for this same user,
> as do non-Windows clients.
> 
> While it would be convenient to just blame it on windows/IE and tell
> them to get a real browser, sometimes that's not an option.
> 
> If anyone else has seen this behaviour, I'd be glad to hear about it
> even if it's not resolved.
> 
> --
> Duncan Hutty
> System Administrator, ECE
> Carnegie Mellon University
> 
> Please use informative subject lines
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