[rt-users] Approval by group

[Todd Chapman]

On Fri, Mar 11, 2005 at 03:10:43PM -0500, William Faulk wrote:
> Todd Chapman wrote:
> >
> >Yes, I add the group as an AdminCc and I give the AdminCc role
> >the necessary rights. I also associate an e-mail address with
> >the group which is used instead of individual member addresses.
> 
> Okay, I must be being an idiot.  I can't get this to work.
> 
> I have a group named Unix.  The template by which the Approval ticket 
> gets created contains the lines:
> 
> >Queue: CCR-Approval
> >AdminCC: Unix
> 
> My username, wfaulk, is in the group Unix.  When I view the approval 
> ticket as a ticket, it shows "AdminCC: Unix" and "Queue: CCR-Approval".
> 
> I've given the AdminCC role every permission on that queue that exists. 
>  (I know I don't need them all, but I'm debugging.)
> 
> The user wfaulk still cannot approve that ticket.
> 
> What am I doing wrong?
> 
> Thanks so much for the help, BTW.  I know I'm being a pain.
> 

Can you see the ticket in the approval menu? What is the error
when you try to approve?

My clock is just dandy.