[rt-users] Is there a way to watch for updates to tickets ?

[Rainer Duffner]

Hi,

is there a way to watch for updates to tickets by customers (or other 
support staff).
I'd like to have a view that gives me previews/lists of updates that 
haven't been "seen" ("acknowledged") by myself or anybody else.

Is that possible ?

I imagine that with a lot of open tickets it can be a bit of a hassle to 
keep an eye on them and not miss an additional comment by a customer.

I guess I can make myself AdminCC or something like that to the queue - 
but I'd like not to generate additional emails.





cheers,
Rainer

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~     Rainer Duffner - rainer at ultra-secure.de     ~
~           Freising - Munich - Germany           ~
~    Unix - Linux - BSD - OpenSource - Security   ~
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