[rt-users] CC added via email that follows ticket until resolution

[Beno Chapman]

Hello,

We have been using RT for sometime now at my workplace and recently I 
have been placed in charge of it's administration.  Overall I'm quite 
pleased with it's usefulness.

I have a question regarding the use of cc's in RT 2.  I have a queue 
used by one department and monitored by three developers.  Only three 
users in the dept. are allowed create tickets, as per the project 
manager's request.  One of the three users is cc'd on every ticket 
created.  They would like to have the option to add a cc to a ticket 
and have that cc live with the ticket for the duration of the ticket.  
Right now, AFAIK the "on the fly" cc will only live with the 
transaction and every eventual transaction for that ticket will not 
include that cc, unless the person that is to be cc'd is added as a 
watcher through the web portal.  Is there a way of attaching a cc, 
through email, at any point during the life-span of the ticket and have 
the new cc follow the ticket for each transaction, except comments.

I am new to the list and I am not sure if this has been answered yet.  
If so, please point in the direction of any docs.

Thanks in advance
Beno Chapman