[rt-users] Ticket/Elements/Tabs

[Joseph_Micciche at Progressive.com]

>>Since upgrading to RT3.2.3 over the weekend, no user in RT gets
>>/usr/local/rt/share/html/Ticket/Elements/Tabs when displaying a ticket.
>>When we display a ticket, there are no options under Ticket in the left
>>pane (ie Basics, History, People, Jumbo, etc). Clicking Ticket in the
left
>>pane takes me to the search form.
>>
>>I am logged in as root (superuser) with all Rights to everything, both
>>globally and in the queues. I have no errors in my rt.log or Apache log.
>>Permissions on Tabs are set properly.
>>
>>
>Make sure you don't have a
>
>/usr/local/rt/local/html/Ticket/Elements/Tabs
>
>overwriting the new shared one.
>
>DB

Thanks Drew and John Giles for the advice - this was indeed the problem and
now is fixed!

Joe Micciche
Progressive Insurance
Voice Platform Engineering
(v)440.395.1886