[rt-users] Sub Queues

[Ennis William McCaffrey]

Thanks for the help with my issue on Friday, RT is now happy again!


I have two questions regarding sub-queues:

1. does RT support them?
2. and if so how do you use them?

I would like to see a hierachy in the queue structure, such as

Queue
-----

"PM Work" (the first level queue)
   "Larry's work load" (sub-queue of "PM Work" queue)
   "Bob's work load" (again, a sub-queue of "PM Work" queue)
   
   ...


Does anyone have an idea of how to implement this queue architecture?


  
Ennis McCaffrey

Time Warner Cable
Digital Network Engineer

1001 West Kennedy Avenue
PO Box 145
Kimberly, WI 54136

(920) 831-9220 Office
(920) 378-0416 Cell

Ennis at Mail.TWCGB.NET