[rt-users] Sub Queues

[Anthony R. J. Ball]

  I don't remember seeing them anywhere, but then, I am new to RT.

  I would think you could implement something close to it using a
custom field, however... 

On Mon, Mar 21, 2005 at 04:32:36PM -0600, Ennis William McCaffrey wrote:
> 
> Thanks for the help with my issue on Friday, RT is now happy again!
> 
> 
> I have two questions regarding sub-queues:
> 
> 1. does RT support them?
> 2. and if so how do you use them?
> 
> I would like to see a hierachy in the queue structure, such as
> 
> Queue
> -----
> 
> "PM Work" (the first level queue)
>    "Larry's work load" (sub-queue of "PM Work" queue)
>    "Bob's work load" (again, a sub-queue of "PM Work" queue)
>    
>    ...
> 
> 
> Does anyone have an idea of how to implement this queue architecture?
> 
> 
>   
> Ennis McCaffrey
> 
> Time Warner Cable
> Digital Network Engineer
> 
> 1001 West Kennedy Avenue
> PO Box 145
> Kimberly, WI 54136
> 
> (920) 831-9220 Office
> (920) 378-0416 Cell
> 
> Ennis at Mail.TWCGB.NET
> 
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