[rt-users] Unable to generate tickets via email

[Sam Snow]

Shubha Ramnath said:
<snip>
> Sam,
>
> Thanks for the guidance. There was a configuration error in
> /etc/aliaes that caused the problem - the entry did not match the mail
> id created for the helpdesk user. Correcting it solved the problem. I
> should have tried the command line execution of the mail script
> earlier :(
>
> Thanks again.
>
> shubha
>

I'm glad you got it working! Sometimes you just have to break the
troubleshooting down into small steps like that and double check each one
until you find the problem.

Sam