[rt-users] Suggestion regarding tickets created by the "Out of Office" agent in Notes

Jesse Vincent jesse at bestpractical.com
Wed Mar 23 20:59:00 EST 2005




On Wed, Mar 23, 2005 at 02:44:09PM -0800, MikeHamilton at clovisusd.k12.ca.us wrote:
> I've been noticing a lot of tickets that are being created because a 
> ticket was resolved when someone was out of the office. The thing creating 
> the tickets is the "Out of Office" auto-reply. There are components of 
> this message that I can count on as always being the same. Does anyone 
> have a suggestion as to how I can keep these from being created as 
> tickets?

Can you get me an example notes out of office autoreply, complete with
all headers? In the absence of an actual standard, we look for
characteristics of autoreplies when we decide whether to squelch.
Clearly notes isn't sending the same thing as everybody else.



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