[rt-users] email ticket problems

[Sam Snow]

Labonte, Phil wrote:
> (sorry if this is a repeat, my email crashed, not sure if it got sent)
> Hello all,
> 
>  
> 
> I am using RT 3.2.3 on Fedora Core 2.
> 
> The install is working and I can create tickets via the web and the
> users receive email from RT confirming the tickets creation and changes.
> 
>  
> 
> However when I email rt at myserver no tickets get created. Now the box is
> receiving the emails I have checked that.
> 
> This is a copy of my aliases file entries:
> 
>  
> 
> rt:         "|/usr/local/rt3/bin/rt-mailgate --queue general --action
> correspond --url http://localhost/"
> 
> rt-comment: "|/usr/local/rt3/bin/rt-mailgate --queue general --action
> comment --url http://localhost/"
> 
>  
> 
> How can I check why nothing is being generated? 
> 
>  
> 
> I guess you have noticed I am very green when it come to RT.
> 
>  
> 
> Thanks!
> _______________________________________________


The following thread from the archives should walk you through 
troubleshooting. Try the steps in there and then if you are still stuck 
report back with what you tried and what the results were. Also, mention 
what mail server you are using.

http://gossamer-threads.com/lists/rt/users/42271?do=post_view_threaded

Sam