[rt-users] email ticket problems

[Frank Saxton]

I'm having the identical problem except that I also get a bounce message 
saying that the service isn't available.

smrsh: "rt-mailgate" not available for sendmail programs (stat failed)
554 5.0.0 Service unavailable.

Like the other fellow, I am running sendmail and if I envoke the command 
manually (as root) it hangs.

I've made what I think are sane entries into RT_SiteConfig.pm



On Thursday 24 March 2005 12:19, Labonte, Phil wrote:
> Ok.
> So I followed the instructions given in the link provided.
>
> If I try to invoke rt-mailgate from the command line this is what I am
> entering:
> /usr/local/rt3/bin/rt-mailgate --queue general --action correspond --url
> http://localhost/
>
> When I enter this command I get nothing back and it looks like it hangs.
>
> So email gets to my server but when rt-mailgate is invoked I guess
> nothing is happening.
>
> I checked /var/log/messages and there is no error reported.
>
> Any help would be greatly appreciated.
>
> Phil
>
>
>
> -----Original Message-----
> From: Sam Snow [mailto:sam.snow at christianheritageschool.org]
> Sent: Thursday, March 24, 2005 3:01 PM
> To: Labonte, Phil; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] email ticket problems
>
> Labonte, Phil wrote:
> > (sorry if this is a repeat, my email crashed, not sure if it got sent)
> > Hello all,
> >
> >
> >
> > I am using RT 3.2.3 on Fedora Core 2.
> >
> > The install is working and I can create tickets via the web and the
> > users receive email from RT confirming the tickets creation and
>
> changes.
>
> > However when I email rt at myserver no tickets get created. Now the box
>
> is
>
> > receiving the emails I have checked that.
> >
> > This is a copy of my aliases file entries:
> >
> >
> >
> > rt:         "|/usr/local/rt3/bin/rt-mailgate --queue general --action
> > correspond --url http://localhost/"
> >
> > rt-comment: "|/usr/local/rt3/bin/rt-mailgate --queue general --action
> > comment --url http://localhost/"
> >
> >
> >
> > How can I check why nothing is being generated?
> >
> >
> >
> > I guess you have noticed I am very green when it come to RT.
> >
> >
> >
> > Thanks!
> > _______________________________________________
>
> The following thread from the archives should walk you through
> troubleshooting. Try the steps in there and then if you are still stuck
> report back with what you tried and what the results were. Also, mention
>
> what mail server you are using.
>
> http://gossamer-threads.com/lists/rt/users/42271?do=post_view_threaded
>
> Sam
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