[rt-users] email ticket problems

[Anthony Leong]

There is a smrsh folder in your sendmail folder.  Inside the smrsh folder,
create a softlink to rt-mailgate and give permissions for sendmail.

On Thu, 24 Mar 2005, Frank Saxton wrote:

> I'm having the identical problem except that I also get a bounce message
> saying that the service isn't available.
>
> smrsh: "rt-mailgate" not available for sendmail programs (stat failed)
> 554 5.0.0 Service unavailable.
>
> Like the other fellow, I am running sendmail and if I envoke the command
> manually (as root) it hangs.
>
> I've made what I think are sane entries into RT_SiteConfig.pm
>
>
>
> On Thursday 24 March 2005 12:19, Labonte, Phil wrote:
> > Ok.
> > So I followed the instructions given in the link provided.
> >
> > If I try to invoke rt-mailgate from the command line this is what I am
> > entering:
> > /usr/local/rt3/bin/rt-mailgate --queue general --action correspond --url
> > http://localhost/
> >
> > When I enter this command I get nothing back and it looks like it hangs.
> >
> > So email gets to my server but when rt-mailgate is invoked I guess
> > nothing is happening.
> >
> > I checked /var/log/messages and there is no error reported.
> >
> > Any help would be greatly appreciated.
> >
> > Phil
> >
> >
> >
> > -----Original Message-----
> > From: Sam Snow [mailto:sam.snow at christianheritageschool.org]
> > Sent: Thursday, March 24, 2005 3:01 PM
> > To: Labonte, Phil; rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] email ticket problems
> >
> > Labonte, Phil wrote:
> > > (sorry if this is a repeat, my email crashed, not sure if it got sent)
> > > Hello all,
> > >
> > >
> > >
> > > I am using RT 3.2.3 on Fedora Core 2.
> > >
> > > The install is working and I can create tickets via the web and the
> > > users receive email from RT confirming the tickets creation and
> >
> > changes.
> >
> > > However when I email rt at myserver no tickets get created. Now the box
> >
> > is
> >
> > > receiving the emails I have checked that.
> > >
> > > This is a copy of my aliases file entries:
> > >
> > >
> > >
> > > rt:         "|/usr/local/rt3/bin/rt-mailgate --queue general --action
> > > correspond --url http://localhost/"
> > >
> > > rt-comment: "|/usr/local/rt3/bin/rt-mailgate --queue general --action
> > > comment --url http://localhost/"
> > >
> > >
> > >
> > > How can I check why nothing is being generated?
> > >
> > >
> > >
> > > I guess you have noticed I am very green when it come to RT.
> > >
> > >
> > >
> > > Thanks!
> > > _______________________________________________
> >
> > The following thread from the archives should walk you through
> > troubleshooting. Try the steps in there and then if you are still stuck
> > report back with what you tried and what the results were. Also, mention
> >
> > what mail server you are using.
> >
> > http://gossamer-threads.com/lists/rt/users/42271?do=post_view_threaded
> >
> > Sam
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > RT Administrator and Developer training is coming to your town soon!
> > (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com
> > for details.
> >
> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com for details.
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>