[rt-users] RT and Exim

[Jay R. Ashworth]

On Fri, Mar 25, 2005 at 01:35:51PM -0600, Russell Mosemann wrote:
> On Fri, 25 Mar 2005, Jay R. Ashworth wrote:
> > I, personally, have a follow-up question for the crowd: if you get a
> > comment in your mail because you're an adminCC, *and you reply to it*,
> > what happens?  I expect it to realize you were replying to a comment,
> > and *not* make your reply public; is that what happens?  (My mailgate
> > isn't running yet; I have Cyrus/PGsql issues with Postfix, so alas, I
> > can't take my own advice :-)
> 
> The message will come from blahblah-comment at blah.com.  That's the key.  
> When the reply is sent, it will go to the comment alias, which tells
> rt-mailgate to add this as a comment.  If you have rights to add comments
> to tickets in that queue, then your message will be added as a comment.  
> If you were copied on the comment but you don't have rights to add
> comments, then your reply won't be added to the ticket.

Now, see?  I *knew* someone had been smart enough to deal with this
already.  :-) 

Thanks, Russ.

Does it at least bounce the comment back to you noting that you didn't
have rights, and it therefore couldn't add it?  Feech!  Feech!!  ;-)

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
Ashworth & Associates        The Things I Think                        '87 e24
St Petersburg FL USA      http://baylink.pitas.com             +1 727 647 1274

      If you can read this... thank a system adminstrator.  Or two.  --me