[rt-users] email ticket problems

[Labonte, Phil]

More info I forgot to add

This is the mail message that is on the rt box after the email is
received:

The original message was received at Sun, 27 Mar 2005 09:30:28 -0500
from localhost.localdomain [127.0.0.1]

   ----- The following addresses had permanent fatal errors -----
"|/usr/local/rt3/bin/rt-mailgate --queue general --action correspond
--url http://10.64.87.248/"
    (reason: Service unavailable)
    (expanded from: <rt at localhost.localdomain>)

   ----- Transcript of session follows -----
smrsh: "rt-mailgate" not available for sendmail programs (stat failed)
554 5.0.0 Service unavailable

-----Original Message-----
From: Alan Horn [mailto:ahorn at deorth.org] 
Sent: Friday, March 25, 2005 6:38 AM
To: Labonte, Phil
Subject: RE: [rt-users] email ticket problems


Phil,

Whats the output from your mail logs when a message is emailed into the 
system to this address ?

The problem is most likely on the MTA (sendmail) side than RT. But by 
examining the logs we can narrow that down.

FWIW, this part of RT was the least troublesome to get working for me..
it 
just worked, but then I'm a mail admin of some years experience.

Cheers,

Al

On Thu, 24 Mar 2005, Labonte, Phil wrote:

>Date: Thu, 24 Mar 2005 15:38:27 -0500
>From: "Labonte, Phil" <phil.labonte at transcore.com>
>To: Anthony Leong <anthonyl at yorku.ca>
>Cc: rt-users at lists.bestpractical.com
>Subject: RE: [rt-users] email ticket problems
>
> I tried changing that too.
> So the documentation is terrible; this is what I have done.
>
> - I gave the Everyone Group Create ticket permissions
> - There is an RT group on the linux box
> - I followed the instructions from here to the letter:
> http://wiki.bestpractical.com/index.cgi?FedoraCore2InstallGuide
>
> Now all I did to get mail to work is edit the aliases file as I have
> indicated below.
>
> What else needs to get done? Is there a guide for that?
>
> Phil
>
> Thanks (as you can tell I am frustrated with this app)
>
>
> -----Original Message-----
> From: Anthony Leong [mailto:anthonyl at yorku.ca]
> Sent: Thursday, March 24, 2005 3:28 PM
> To: Labonte, Phil
> Cc: Sam Snow; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] email ticket problems
>
> Hello,
>
> See if any messages are stuck in your queues by mailq.  What web
address
> allows you to access rt from a web-browser on your rt server?  Use
that
> web address instead of localhost (if it is different).
>
> Anthony
>
> On Thu, 24 Mar 2005, Labonte, Phil wrote:
>
>> I am using sendmail
>>
>> -----Original Message-----
>> From: Labonte, Phil
>> Sent: Thursday, March 24, 2005 3:20 PM
>> To: Sam Snow; rt-users at lists.bestpractical.com
>> Subject: RE: [rt-users] email ticket problems
>>
>> Ok.
>> So I followed the instructions given in the link provided.
>>
>> If I try to invoke rt-mailgate from the command line this is what I
am
>> entering:
>> /usr/local/rt3/bin/rt-mailgate --queue general --action correspond
> --url
>> http://localhost/
>>
>> When I enter this command I get nothing back and it looks like it
> hangs.
>>
>> So email gets to my server but when rt-mailgate is invoked I guess
>> nothing is happening.
>>
>> I checked /var/log/messages and there is no error reported.
>>
>> Any help would be greatly appreciated.
>>
>> Phil
>>
>>
>>
>> -----Original Message-----
>> From: Sam Snow [mailto:sam.snow at christianheritageschool.org]
>> Sent: Thursday, March 24, 2005 3:01 PM
>> To: Labonte, Phil; rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] email ticket problems
>>
>> Labonte, Phil wrote:
>>> (sorry if this is a repeat, my email crashed, not sure if it got
> sent)
>>> Hello all,
>>>
>>>
>>>
>>> I am using RT 3.2.3 on Fedora Core 2.
>>>
>>> The install is working and I can create tickets via the web and the
>>> users receive email from RT confirming the tickets creation and
>> changes.
>>>
>>>
>>>
>>> However when I email rt at myserver no tickets get created. Now the box
>> is
>>> receiving the emails I have checked that.
>>>
>>> This is a copy of my aliases file entries:
>>>
>>>
>>>
>>> rt:         "|/usr/local/rt3/bin/rt-mailgate --queue general
> --action
>>> correspond --url http://localhost/"
>>>
>>> rt-comment: "|/usr/local/rt3/bin/rt-mailgate --queue general
> --action
>>> comment --url http://localhost/"
>>>
>>>
>>>
>>> How can I check why nothing is being generated?
>>>
>>>
>>>
>>> I guess you have noticed I am very green when it come to RT.
>>>
>>>
>>>
>>> Thanks!
>>> _______________________________________________
>>
>>
>> The following thread from the archives should walk you through
>> troubleshooting. Try the steps in there and then if you are still
> stuck
>> report back with what you tried and what the results were. Also,
> mention
>>
>> what mail server you are using.
>>
>>
http://gossamer-threads.com/lists/rt/users/42271?do=post_view_threaded
>>
>> Sam
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> RT Administrator and Developer training is coming to your town soon!
>> (Boston, San Francisco, Austin, Sydney) Contact
>> training at bestpractical.com for details.
>>
>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> RT Administrator and Developer training is coming to your town soon!
> (Boston, San Francisco, Austin, Sydney) Contact
> training at bestpractical.com for details.
>>
>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training at bestpractical.com for details.
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>