[rt-users] email ticket problems

Mon Mar 28 09:44:19 EST 2005

Phil,

Did you try googling on that smrsh error message? From your error below
you have a MTA problem, not a RT problem.

Some of these look promising, but I am not sure since I use qmail rather
than sendmail:
http://www.google.com/search?hl=en&q=smrsh%3A+%22rt-mailgate%22+not+available+for+sendmail+programs&btnG=Google+Search

Sam

Labonte, Phil said:
> More info I forgot to add
>
> This is the mail message that is on the rt box after the email is
> received:
>
> The original message was received at Sun, 27 Mar 2005 09:30:28 -0500
> from localhost.localdomain [127.0.0.1]
>
>    ----- The following addresses had permanent fatal errors -----
> "|/usr/local/rt3/bin/rt-mailgate --queue general --action correspond
> --url http://10.64.87.248/"
>     (reason: Service unavailable)
>     (expanded from: <rt at localhost.localdomain>)
>
>    ----- Transcript of session follows -----
> smrsh: "rt-mailgate" not available for sendmail programs (stat failed)
> 554 5.0.0 Service unavailable
>
> -----Original Message-----
> From: Alan Horn [mailto:ahorn at deorth.org]
> Sent: Friday, March 25, 2005 6:38 AM
> To: Labonte, Phil
> Subject: RE: [rt-users] email ticket problems
>
>
> Phil,
>
> Whats the output from your mail logs when a message is emailed into the
> system to this address ?
>
> The problem is most likely on the MTA (sendmail) side than RT. But by
> examining the logs we can narrow that down.
>
> FWIW, this part of RT was the least troublesome to get working for me..
> it
> just worked, but then I'm a mail admin of some years experience.
>
> Cheers,
>
> Al
>
> On Thu, 24 Mar 2005, Labonte, Phil wrote:
>
>>Date: Thu, 24 Mar 2005 15:38:27 -0500
>>From: "Labonte, Phil" <phil.labonte at transcore.com>
>>To: Anthony Leong <anthonyl at yorku.ca>
>>Cc: rt-users at lists.bestpractical.com
>>Subject: RE: [rt-users] email ticket problems
>>
>> I tried changing that too.
>> So the documentation is terrible; this is what I have done.
>>
>> - I gave the Everyone Group Create ticket permissions
>> - There is an RT group on the linux box
>> - I followed the instructions from here to the letter:
>> http://wiki.bestpractical.com/index.cgi?FedoraCore2InstallGuide
>>
>> Now all I did to get mail to work is edit the aliases file as I have
>> indicated below.
>>
>> What else needs to get done? Is there a guide for that?
>>
>> Phil
>>
>> Thanks (as you can tell I am frustrated with this app)
>>
>>
>> -----Original Message-----
>> From: Anthony Leong [mailto:anthonyl at yorku.ca]
>> Sent: Thursday, March 24, 2005 3:28 PM
>> To: Labonte, Phil
>> Cc: Sam Snow; rt-users at lists.bestpractical.com
>> Subject: RE: [rt-users] email ticket problems
>>
>> Hello,
>>
>> See if any messages are stuck in your queues by mailq.  What web
> address
>> allows you to access rt from a web-browser on your rt server?  Use
> that
>> web address instead of localhost (if it is different).
>>
>> Anthony
>>
>> On Thu, 24 Mar 2005, Labonte, Phil wrote:
>>
>>> I am using sendmail
>>>
>>> -----Original Message-----
>>> From: Labonte, Phil
>>> Sent: Thursday, March 24, 2005 3:20 PM
>>> To: Sam Snow; rt-users at lists.bestpractical.com
>>> Subject: RE: [rt-users] email ticket problems
>>>
>>> Ok.
>>> So I followed the instructions given in the link provided.
>>>
>>> If I try to invoke rt-mailgate from the command line this is what I
> am
>>> entering:
>>> /usr/local/rt3/bin/rt-mailgate --queue general --action correspond
>> --url
>>> http://localhost/
>>>
>>> When I enter this command I get nothing back and it looks like it
>> hangs.
>>>
>>> So email gets to my server but when rt-mailgate is invoked I guess
>>> nothing is happening.
>>>
>>> I checked /var/log/messages and there is no error reported.
>>>
>>> Any help would be greatly appreciated.
>>>
>>> Phil
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: Sam Snow [mailto:sam.snow at christianheritageschool.org]
>>> Sent: Thursday, March 24, 2005 3:01 PM
>>> To: Labonte, Phil; rt-users at lists.bestpractical.com
>>> Subject: Re: [rt-users] email ticket problems
>>>
>>> Labonte, Phil wrote:
>>>> (sorry if this is a repeat, my email crashed, not sure if it got
>> sent)
>>>> Hello all,
>>>>
>>>>
>>>>
>>>> I am using RT 3.2.3 on Fedora Core 2.
>>>>
>>>> The install is working and I can create tickets via the web and the
>>>> users receive email from RT confirming the tickets creation and
>>> changes.
>>>>
>>>>
>>>>
>>>> However when I email rt at myserver no tickets get created. Now the box
>>> is
>>>> receiving the emails I have checked that.
>>>>
>>>> This is a copy of my aliases file entries:
>>>>
>>>>
>>>>
>>>> rt:         "|/usr/local/rt3/bin/rt-mailgate --queue general
>> --action
>>>> correspond --url http://localhost/"
>>>>
>>>> rt-comment: "|/usr/local/rt3/bin/rt-mailgate --queue general
>> --action
>>>> comment --url http://localhost/"
>>>>
>>>>
>>>>
>>>> How can I check why nothing is being generated?
>>>>
>>>>
>>>>
>>>> I guess you have noticed I am very green when it come to RT.
>>>>
>>>>
>>>>
>>>> Thanks!
>>>> _______________________________________________
>>>
>>>
>>> The following thread from the archives should walk you through
>>> troubleshooting. Try the steps in there and then if you are still
>> stuck
>>> report back with what you tried and what the results were. Also,
>> mention
>>>
>>> what mail server you are using.
>>>
>>>
> http://gossamer-threads.com/lists/rt/users/42271?do=post_view_threaded
>>>
>>> Sam
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> RT Administrator and Developer training is coming to your town soon!
>>> (Boston, San Francisco, Austin, Sydney) Contact
>>> training at bestpractical.com for details.
>>>
>>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> RT Administrator and Developer training is coming to your town soon!
>> (Boston, San Francisco, Austin, Sydney) Contact
>> training at bestpractical.com for details.
>>>
>>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> RT Administrator and Developer training is coming to your town soon!
> (Boston, San Francisco, Austin, Sydney) Contact
> training at bestpractical.com for details.
>>
>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> RT Administrator and Developer training is coming to your town soon!
> (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com
> for details.
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>