[rt-users] Other queues showing up in "RT at a Glance"

[Brelsfoard, Alex]

Yeah, I've finally gotten it working.  I removed nearly ALL global rights.
There were just a few I kept to keep things going.
I guess the global rights got reset after the upgrade.
Thanks to all for the help.
--Alex 


Alex Brelsfoard
Web Applications Developer
Web Development Office
Worcester Polytechnic Institute
508-831-6147
alexb at wpi.edu

-----Original Message-----
From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu] 
Sent: Monday, March 28, 2005 2:55 PM
To: Brelsfoard, Alex
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Other queues showing up in "RT at a Glance"

Brelsfoard, Alex wrote:

>Yeah, this is exactly what is going on with our setup.  We have an 
>email alias setup to be able to create tickets. But for this to be 
>working what exactly needs to be?  I have taken away ALL rights from 
>"Everyone" and have Watch and CreateTicket set for "Requestor".  Emails 
>are still able to create tickets, but low-level users are also still seeing
tickets they shouldn't be.
>  
>
This is why we do not use any global rights (beyond ModifySelf), instead
setting rights on each queue.  For our netpos queue we have:
Everyone: CreateTicket, ReplyToTicket
Requestor: SeeTicket
Network group: Modify, Own, SeeQueue, Show, Show Comments, Watch, Watch as CC

We also do some customization in the User Rights section, but always in the
Queue rights and never globally.

DB

>CORRECTION: I am using version 3.4.1, NOT 3.4.2, sorry.
>
>I am going to keep playing with the group rights, but I don't see how 
>any other playing is going to change anything (at least not the way I 
>want it to be change).
>If anyone has any ideas, I greatly welcome them...
>Thanks again.
>--Alex
>
>
>Alex Brelsfoard
>Web Applications Developer
>Web Development Office
>Worcester Polytechnic Institute
>508-831-6147
>alexb at wpi.edu
>
>  
>