[rt-users] Other queues showing up in "RT at a Glance"

[Drew Barnes]

Brelsfoard, Alex wrote:

>Yeah, this is exactly what is going on with our setup.  We have an email
>alias setup to be able to create tickets. But for this to be working what
>exactly needs to be?  I have taken away ALL rights from "Everyone" and have
>Watch and CreateTicket set for "Requestor".  Emails are still able to create
>tickets, but low-level users are also still seeing tickets they shouldn't be.
>  
>
This is why we do not use any global rights (beyond ModifySelf), instead 
setting rights on each queue.  For our netpos queue we have:
Everyone: CreateTicket, ReplyToTicket
Requestor: SeeTicket
Network group: Modify, Own, SeeQueue, Show, Show Comments, Watch, Watch 
as CC

We also do some customization in the User Rights section, but always in 
the Queue rights and never globally.

DB

>CORRECTION: I am using version 3.4.1, NOT 3.4.2, sorry.
>
>I am going to keep playing with the group rights, but I don't see how any
>other playing is going to change anything (at least not the way I want it to
>be change).
>If anyone has any ideas, I greatly welcome them...
>Thanks again.
>--Alex
>
>
>Alex Brelsfoard
>Web Applications Developer
>Web Development Office
>Worcester Polytechnic Institute
>508-831-6147
>alexb at wpi.edu
>
>  
>