[rt-users] RT & EXIM (part2)

[sylvain secret]

On Fri, Mar 25, 2005 at 03:45:20PM +0100, sylvain
secret wrote:
> I’ve red full of documentation, but i don-t
understand if
> when a contact reply to a ticket send by rt, does
this
> mail can implement itself in the rt database or do i
> implement it manualy??

I *think* you're asking: when someone replies to an
email about a
ticket from RT, will that reply be attached to the
ticket
automatically?"

And, if you have your mailgate set up and running
correctly, the answer
should be "Yes."

Try it and see... :-)

I, personally, have a follow-up question for the
crowd: if you get a
comment in your mail because you're an adminCC, *and
you reply to it*,
what happens?  I expect it to realize you were
replying to a comment,
and *not* make your reply public; is that what
happens?  (My mailgate
isn't running yet; I have Cyrus/PGsql issues with
Postfix, so alas, I
can't take my own advice :-)

Cheers,
-- jra
--
-------------------------------------------------------
-------------------------------------------------------

Date: Fri, 25 Mar 2005 13:35:51 -0600 (CST)
From: Russell Mosemann <mose at ns.cune.edu>
Subject: Re: [rt-users] RT and Exim
To: "Jay R. Ashworth" <jra at baylink.com>
Cc: rt-users at lists.bestpractical.com
Message-ID:
<Pine.SOL.4.21.0503251328280.16550-100000 at ns.cune.edu>
Content-Type: TEXT/PLAIN; charset=US-ASCII


The message will come from blahblah-comment at blah.com. 
That's the key.  
When the reply is sent, it will go to the comment
alias, which tells
rt-mailgate to add this as a comment.  If you have
rights to add 
comments
to tickets in that queue, then your message will be
added as a comment.  
If you were copied on the comment but you don't have
rights to add
comments, then your reply won't be added to the
ticket.

----
Russell Mosemann, Ph.D. * Computing Services *
Concordia University, 
--------------------------------------------------------
--------------------------------------------------------

Hi all,

thank for ur reply Jay&Russell,

i m happy this morning to know that it's possible for
rt to attach a reply to the ticket automatically...

I want to use rt in my company for customer
support...to send mail, we are working with an
exchange server...so replies users allowed for
comments are transfered by my exchange and not by my
mta exim running on my rt server...Exim just send mail
when i create a ticket or edit it directly via rt.
Is it possible to add comment automaticaly with this
configuration...










	

	
		
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